These general conditions govern the sale of organic and natural French cosmetic products and hygiene products to individuals via the website (hereinafter “My French Cosmetics”). 

Any order placed or subscription taken out on Mes Cosmétiques Français constitutes unreserved acceptance of these general conditions of sale (hereinafter "GTC"). The sales or subscription contract is subject to French law.



Mes Cosmétiques Français offers two types of online offers: one-off purchases of products or assortments of products and subscriptions. There is also a loyalty program.

Buying products online:

The Customer can directly purchase beauty and hygiene products from Mes Cosmétiques Français by credit card in secure payment.

To place an order, the Customer selects the products, product assortments, boxes or gift cards offered on Mes Cosmétiques Français, then validates the order before proceeding to payment on a secure payment platform.

By validating the order, and after having checked the content of the order and, if necessary, having modified it, the Customer declares to accept fully and without reserve all the GTC and definitively validates the order by payment. The order will not be final until payment of the corresponding price.

Mes Cosmétiques Français systematically confirms the order of products by e-mail.


Loyalty program

Subscription to the newsletter is rewarded with -10% on the amount of the purchase including VAT made. Valid only once, for a single customer and on a single order.



All correspondence, complaint or notification must be made

by email to the following address :

or by post : My French Cosmetics - 5393 route départementale 84 - 83340 Le Thoronet





Delivery of an online product order

Mes Cosmétiques Français offers several delivery methods: at a pick-up point with Mondial Relay or at home with La Poste (Colissimo with or without signature) in mainland France and in the foreign countries mentioned in the ordering process.

In the event of an incomplete address, errors in the address or in the name and first name to which the package is sent, the costs incurred for its re-routing will be borne by the Customer.



Delivery times are indicated at the time of validation of the order depending on the delivery method chosen. These are indicative times, corresponding to the average processing and delivery times observed. Mes Cosmétiques Français cannot be held responsible for the consequences due to a delay in delivery. They are the sole responsibility of the Carriers.

Delivery times vary depending on the delivery method chosen and are specified when confirming the order on the Mes Cosmétiques Français website.



In accordance with the legislation in force, the Customer has 14 days from the date of receipt of the products to request the exchange or refund of the order to the postal address listed in Article 2.

To do this, the Customer must communicate his decision to withdraw by email to Customer Service ( as soon as possible and must return the products. with the invoice (printed from the customer area of the Mes Cosmétiques Français site) and in its original packaging, at the address :

My French Cosmetics

5393 departmental road 84

83340 Le Thoronet.

Products must not have been opened to be refunded. 
The shipping costs of returned products and, where applicable, customs clearance will remain the responsibility of the Customer, unless the items delivered do not comply with the order or are the subject of apparent defects.

Mes Cosmétiques Français advises the Customer to choose a mode of transport with a tracking number because Mes Cosmétiques Français will only be able to accept complaints after receipt of the products in question.

Beyond the withdrawal period, any complaint will be possible only under the legal guarantees of non-compliance of the product at its destination or of hidden defect for a period of 2 years from the date of purchase. If the non-conformity of the product or the hidden defect is proven, Mes Cosmétiques Français will replace the product with an identical product or, where applicable, a similar product; failing this, Mes Cosmétiques Français will issue a credit for the same amount upon production of the original invoice.



Customer account activation

An order does not require the opening of a customer account. However, the customer can create one if they wish.

The order can only be registered on the site if the Customer is clearly identified by completing the online order form with at least his name / first name, e-mail address, delivery address.

Deactivation of the customer account 

The deactivation of the customer account can occur at the request of the Customer at any time by writing to Customer Service (Article 2 of the GTC) or in the event of the Customer's failure to fulfill his obligations under this sales contract (Article 8 of the GTC).



Prices are indicated in euros and include VAT at the current rate and shipping costs, unless otherwise stated.

Mes Cosmétiques Français reserves the right to modify the prices of products and subscriptions at any time. The prices in force are those displayed on Mes Cosmétiques Français when the order is placed or when the subscription is taken.

In the event of a change in the price of the subscription, Mes Cosmétiques Français will inform the Customer by email no later than the 5th of the month for application to the 1ster of the following month. The Customer will have until the last day of the month to cancel their subscription by return email. Otherwise, the new price will come into effect on 1er of the following month for delivery on the 15th of the month.



Payment is secure thanks to the online payment system of our partner Stripe. Bank details only circulate on the Internet in encrypted form, that is to say they are encoded in such a way as to make them completely illegible and are therefore never kept by Mes Cosmétiques Français.

Mes Cosmétiques Français reserves the right to suspend or cancel any execution of an order and / or delivery, whatever its nature and level of execution, in the event of non-payment or partial payment of any amount due. by the Customer, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the site, including on the occasion of previous orders; and this until the payment is regularized by the Customer .

In accordance with the Law of 13 March 2000 on electronic signatures, the online transmission of your bank card number and the final validation of the order are valid as proof of the purchase of the products by the Customer and of the exigibility of the sums due. in payment of this order. It is up to the Customer to save and print his payment certificate if he wishes to keep the bank details relating to the transaction.



Mes Cosmétiques Français is responsible for the obligations imposed on it under the GTC up to the level of the order cannot be held liable for the inconveniences and damages relating to the use of the Internet network such in particular a break in the service, the presence of computer viruses or external intrusions or more generally all cases qualified as force majeure by the courts.

Failure by the Customer to comply with the obligations subscribed to under the T & Cs, any incident of payment of the price of an order, actions contrary to the interests of Mes Cosmétiques Français or third parties, the issuance of false information when creating the account , may result in the suspension of access to the site and the termination of his account, order and / or subscription depending on the degree of seriousness of the acts in question, without any claim for damages or compensation whatsoever. they are at My French Cosmetics. Mes Cosmétiques Français reserves the right to refuse any order from a Customer with whom there is such a dispute, even if the latter uses a new account.



The collection of personal data from Customers is used for the administrative processing of orders and for setting up subscriptions; as well as for the communication of promotional and commercial offers.

The Customer declares to have taken note of the use made of his personal data and accepts them.

The records of orders and Customer data are computerized and stored in our computer systems under reasonable security conditions will be considered as proof of order and payment. The archiving of the purchase order and the invoice is carried out on a reliable and durable medium so as to correspond to a faithful and durable copy.

The Customer can have access to it upon written request formulated to Mes Cosmétiques Français. 

In accordance with the Data Protection Act of January 6, 1978, you have the right to access, rectify and oppose your personal data. You can exercise these rights by writing to the address specified in Article 2 of the T & Cs.



All the elements present on the site, whether visual, textual or audio, are the exclusive property of Mes Cosmétiques Français, or of the holder of the intellectual property rights concerned, and are as such protected by the code of intellectual property and copyright. Any reproduction of the elements of the website or of the website, in whole or in part, is strictly prohibited. 
Furthermore, it is strictly forbidden to set up a link to one of these sites without the prior written authorization of Mes Cosmétiques Français.



In the event that one of the clauses of the T & Cs is null and void by a change in legislation, regulations or by a court decision, this can in no way affect the validity and compliance with the other provisions of the T & Cs.



Any change in the legal status of Mes Cosmétiques français cannot result in the termination of the order or the subscription. If such a change takes place, Mes Cosmétiques français will keep the legal notices on the Mes Cosmétiques Français website up to date and the terms of the order will remain binding on the Customer identically.



In the event of a dispute relating to the purchase of products online on the Mes Cosmétiques Français site, an amicable solution will be sought before any legal action.

In the absence of an amicable settlement, the dispute will be brought before the competent courts of the city of Aix-en-Provence. 

These T & Cs are subject to French law.